Elizabeth Bockman, M.P.H.
Business Etiquette Programs
Reservations
The following programs can be scheduled according to any desired time and location. Upcoming events are exempt.
Good Manners build Good Relationships, and Good Relationships build Good Business
Eighty five percent of success in business is based on people skills, demeanor and behavior towards others and are as important as education, training, technical abilities and professional competence.
“People who lack social competence are perceived to lack other competencies, too” according to assistant professor at Harvard Business School.
Employers value the right attitude, good communication and team players as much as they value technical skills.
The desire to know how to put one’s best foot forward socially and in business is universal.
Manners are more than knowing which fork to choose, but instead how we treat one another.
Every single action of your daily life has consequences for others, in which you should care about.
Your social skills determine your destiny.
Everyday Etiquette provides individual presentations to businesses including, but not limited to:
- New hires
- Retail and sales
- Human Resource, Management, and Staff Enhancement and Development
- Health care providers
- Hospitality such as restaurant wait staff
Make Money Mingling: Networking Skills
Learn the art of effective small talk and mingling skills to help build lasting relationships needed in the business world today. Presentations include how to “work” the room, proper introductions, business card savvy and how to avoid the “pitfalls” of business and social situations.
Make a Polished Presence
A good first impression is imperative in forming a positive relationship with potential customers. Outclass your competition by impressing others with your confidence and authority through your knowledge of proper introductions, dressing appropriately and professionally, and understanding the other essential keys for relationship building.
Business Dinner or Tea Etiquette
The art of entertaining, whether you are a guest or host, for social or business, requires essential skills to present a polished, impressive image with your clients, prospects, guests, or your company.
To enable you to focus on the task at hand, this comprehensive, interactive dining presentation will help put you at ease in any social or business setting. The presentation will focus on the practical skills of fine dining, how to successfully entertain in restaurants, dining styles, common etiquette mistakes and the master of navigating courses and difficult foods.
Etiquette for the Administrative Professional
These presentations are an opportunity to polish and revive the necessary skills needed to be an effective and confident Administrative Professional. Topics can include telephone skills, meeting and greeting, professional attire, networking and mingling skills, workplace civility.
Passion and Panache for Professional Customer Service
Create customer loyalty by providing your professional staff with the skills needed to provide excellent, flawless customer interactions.
Everyday Etiquette presentations include an overview of the financial impact of service, professional dress, positive communication, including telephone courtesies, workplace etiquette, and tips for handling the difficult customer/guest. These presentations are wonderful for the professional administrative assistant, restaurant wait staff, receptionists, retail sales associates, and all other customer-related positions.
Medical Manners: Care and Courtesies
It is reported, patients value health care providers with good bedside manners over health care providers who are current with the latest medical research, treatment and other technical skills.
With increased costs in health care, patients more financially responsible and powerful in their health care choices, the need to achieve patient satisfaction is growing.
Everyday Etiquette presentations can train health care staff in the necessary social skills needed to make the right impression.
Private Consultation
Private Consultations are available upon request. Please contact for details.
Schedule A Class
Contact Liz to schedule a class. Got questions? Call 851-991-2100.